At Solétia, each piece is carefully made to order, especially for you.
This responsible production model allows us to limit surpluses, but also involves some specificities in terms of returns.

Custom-made products and manufacturing on demand

In accordance with our print-on-demand operation, we do not accept returns or refunds for a simple change of mind .

Each creation is unique and made only to order, according to the customer's specifications.

Damaged products or manufacturing errors

If you notice a defect , a production error or damage upon receipt of your item, Solétia undertakes to find a rapid solution.

In this case, we propose:

• A replacement at no extra cost, or

• A full refund .

To do this, please contact us within 14 days of receiving your order at:
📬 contact@soletia.fr

Please include in your message:

• Your order number

• A precise description of the problem encountered

• Clear photographs of the product in question

Validation process

After receiving your request and supporting documents, we will analyze your file within 3 working days .
If your request is accepted, the replacement or refund will be triggered immediately.

Ineligible items

• Returns due to a change of mind, a size error or an error in the delivery address entered by the customer cannot be accepted.

• Personalized items cannot be returned or exchanged, except in the event of a proven defect.

Delivery and liability

Solétia cannot be held responsible for delays or losses caused by third-party carriers.
However, we remain at your disposal to assist you in your efforts.

✨ We thank you for your understanding and your trust.

Each order supports our creative, responsible and tailor-made escape project.